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Jobs at YourMechanic

Customer Service Representative

Location: Mountain View, CA

Department: Operations

Type: Full Time

Min. Experience: Entry Level

At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend time in the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0! 
We are looking for a Customer Service Representative to provide support to our customers and mechanic partners nationwide. The ideal candidate is comfortable working for a startup and committed to creating a top-notch experience for our customers and partners.

RESPONSIBILITIES:

Provide high quality service and support to both customers and partners via phone as well as email, text, and/or chat
Solve problems and thoughtfully address issues experienced by customers and partners
Own your responsibilities and tasks 
ProactiveIy seek opportunities for improving service and process  

IDEAL CANDIDATE:

Minimum 1-2 years of experience in customer service
Excellent organizational, analytical, communication (written and oral), and interpersonal skills
Positive attitude and passion for success
Exceptional time management skills and ability to respond to inquiries quickly and effectively
Bachelor's degree or equivalent

We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption (read more here: http://techcrunch.com/2012/09/12/techcrunch-disrupt-sf-2012-winner/ ). You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters.

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