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Jobs at YourMechanic

Customer Booking Agent

Location: Mountain View, CA

Type: Full Time

Min. Experience: Entry Level

At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!
YourMechanic is looking for motivated individuals committed to delivering exceptional customer service for our customers as they set up appointments. We’re looking to build the foundation of our Customer Booking Team with members who care about our customers as much as we do. You will be connecting with customers via phone to ensure they have a fantastic experience.

RESPONSIBILITIES:

Engage and educate the customer on the value of YourMechanic and how it works
Answer inbound calls in a timely manner and fulfill customer requests
Make outbound calls to customers that have requested a price quote to assist them with appointment booking.
Grow the customer base by booking appointments for new and existing customers

REQUIREMENTS:

Strong communication skills with a great phone presence
Commitment to helping customers and growing the business
Tech savvy with strong typing skills and the ability to navigate multiple programs and screens
Exceptional time management and judgement to respond to business needs effectively
Self motivated and results driven
Experience with CRM software, live chat, and phones, including one year minimum of customer service phone experience

YourMechanic is backed by Andreessen Horowitz, DFJ, Greylock Partners, and Softbank Capital. We won TechCrunch Disrupt SF 2012 (read more here: http://techcrunch.com/2012/09/12/techcrunch-disrupt-sf-2012-winner/). We're looking for top talent to power growth and join our hard-charging, fun-loving team. We offer medical, dental, and vision benefits as well as great perks such as complimentary lunch and snacks to enjoy with our close-knit, hard-working, and diverse team.

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