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Jobs at YourMechanic

Automotive Service Advisor

Location: Mountain View, CA

Type: Full Time

Min. Experience: Experienced

At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend time in the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!

YourMechanic is looking for an experienced Automotive Service Advisor who shares our vision to join our team. The ideal candidate enjoys working in a fast paced environment at a startup and is committed to creating a top-notch experience for our customers and mechanics.

RESPONSIBILITIES

  • Handle customer issues including warranty-related and escalated issues
  • Facilitate and resolve warranty related customer issues
  • Interact with customers to ensure satisfaction
  • Work with technicians on the field to ensure timely resolution of customer issues
  • Provide technical support and advice to our team of mobile mechanics

REQUIREMENTS

  • Demonstrated excellence in working as a service advisor providing customer support and handling warranty claims
  • Past experience as an automotive technician
  • Master level technician a plus
  • Strong organizational skills and attention to detail
  • Ability to take ownership of work and multitask in a fast-paced environment
  • Positive can-do attitude
  • A team player and understands that there is no room for ego

YourMechanic is backed by investors like Andreessen Horowitz & Softbank. We are focused on building the best car repair experience. The days of dropping your car to a shop, getting a ride back, picking it up and being oversold has come to an end. With a few clicks, people can get a totally transparent and fixed price and have a mechanic come to them to service their cars. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.

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