Go to our website »

Jobs at YourMechanic

Customer Satisfaction Team Lead

Location: silicon valley, CA

Type: Full Time

Min. Experience: Experienced

At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!

We are seeking motivated individuals committed to delivering exceptional experience to our customers.


  • Provide top notch support to customers via phone and email. Resolve escalated customer requests and issues.
  • Manage the floor and support team schedule.
  • Monitor the performance and call handling skills of team members.
  • Provide training to the support team.
  • Make recommendations to improve processes and services.


  • Minimum 3-5 years of experience in customer service or related field.
  • Commitment to providing a great customer experience.
  • Excellent written and verbal communication skills.
  • Detail-oriented and highly-organized.
  • Exceptional time management skills and ability to respond to inquiries quickly and effectively.
  • Tech savvy and able to guide customers and mechanics through app and site.
  • Bachelor's degree or equivalent.

We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*